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Frequently asked questions
Fragrance
What is NUER?
NUER is more than just a fragrance brand — it’s about the memories, emotions, and little moments that stay with you. We create perfumes and ittars that feel personal, help you express who you are, and become a part of your everyday stories. Because we believe a fragrance isn’t just something you wear — it’s something people remember you by.
Where are your perfumes made?
Each NUER perfume is conceptualized, blended, and bottled in India, using globally sourced ingredients that meet international clean beauty standards.
How long do your perfumes last?
Our fragrances typically last for 6+ hours, depending on your skin type, the weather, and your body chemistry.
What’s the best way to apply perfume?
For best results, apply on pulse points—wrists, neck, and behind the ears. Avoid rubbing your wrists together to preserve the scent’s natural evolution.
Can I layer Nuer perfumes?
Absolutely! Our perfumes are designed to be layered, allowing you to create a scent that’s uniquely yours.
Are your perfumes suitable for sensitive skin?
Yes. Our formulations are dermatologically safe and free from harmful chemicals. However, we always recommend a patch test before first use.
How should I store my perfume?
Keep your perfume in a cool, dry place away from direct sunlight and extreme temperatures to maintain its purity and longevity.
Orders & Payments
How can I place an order?
Visit www.nuer.com, browse our collection, add your chosen fragrances to the cart, and check out securely using your preferred payment method.
What payment options are available?
We currently accept secure online payments through Razorpay, including UPI, debit & credit cards, net banking, and other available payment methods.
Do you offer Cash on Delivery (COD)?
Cash on Delivery (COD) is not available at the moment. You can also place your order through our Instagram DMs, and we’ll guide you through the payment process.
I didn’t receive a confirmation email. What should I do?
Please check your spam or junk folder. If you still don’t see it, contact our support team with your order details.
Shipping & Delivery
Do you ship internationally?
Currently, we only ship within India.
How long does delivery take?
All orders are processed within 1–2 business days and typically delivered within 3–7 business days, depending on your location.
How can I track my order?
Once your order ships, you’ll receive an email and/or WhatsApp message with your tracking link.
Do you offer free shipping?
Yes, we offer free shipping across India on orders above ₹1000. Please refer to our Shipping Policy for the latest updates.
Returns, Refunds & Exchanges
Can I return or exchange my perfume?
Due to hygiene and safety reasons, we cannot accept returns once a perfume is opened or used. However, if your order arrives damaged, leaked, or incorrect, we’ll replace it promptly upon receiving clear photo/video evidence.
How do I report a damaged product?
Please email us at nuerprive@gmail.com with your order number and clear photos of the item.
When will I receive my refund?
Refunds for prepaid orders canceled before dispatch are processed within 5–7 business days.