Privacy policy
Last updated: 10 October 2026
NUER PRIVE (“Company”, “Nuer”, “we”, “our”, “us”) respects the privacy of its users and is committed to protecting personal information shared with us through our website and digital platforms. This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with applicable Indian laws, including the Information Technology Act, 2000 and the rules framed thereunder, as applicable.
1. Information We Collect
We may collect the following categories of personal information from users and customers:
- Name, email address and phone number
- Shipping and billing address
- Order and transaction details
- Communications with customer support
- Device, browser, IP address and usage information
- Cookies and similar technologies for analytics and website functionality
We do not knowingly collect sensitive personal data such as biometric information, health data or Aadhaar details.
2. Purpose of Collection and Use
Personal information is collected and used for the following purposes:
- Processing and fulfilling orders
- Managing payments, deliveries and returns
- Providing customer support and resolving queries
- Sending transactional and promotional communications (subject to user consent)
- Improving website functionality, products and user experience
- Compliance with applicable legal and regulatory requirements
3. Payment Information
All payments on the website are processed through secure third-party payment gateways. The Company does not store, process or retain sensitive payment card or banking information on its own systems.
4. Disclosure of Information
The Company may share personal information with:
- Payment gateway service providers
- Logistics and delivery partners
- Technology, CRM, analytics and marketing service providers
Such disclosure is limited to the extent necessary for service delivery, business operations and compliance purposes. The Company does not sell or commercially exploit customer personal data.
5. Data Security
The Company implements reasonable security practices and procedures to safeguard personal information, including access controls and use of secure servers and cloud-based systems, in line with applicable provisions of the Information Technology Act, 2000 and the rules framed thereunder.
While reasonable measures are taken to protect personal information, no method of transmission or storage is completely secure.
6. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required to comply with applicable legal and regulatory obligations.
7. Cookies and Tracking Technologies
The Company uses cookies and similar technologies to enhance user experience, analyse website traffic and improve services. Users may manage cookie preferences through their browser settings and any cookie controls available on our website.
8. User Rights and Choices
Users may:
- Opt out of receiving marketing communications
- Request access, correction or deletion of personal information, subject to applicable law
Such requests may be made using the contact details provided below.
9. Children’s Data
The Company does not knowingly collect personal information from individuals under the age of 18.
10. Grievance Redressal
For any questions, concerns or grievances relating to this Privacy Policy or the handling of personal information, users may contact: Email: nuerprive@gmail.com
11. Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of India.
12. Shopify and service providers
Our store is hosted by Shopify. Information you submit to the store is shared with Shopify and the service providers needed to operate the store. Shopify and these providers may process or store information outside India. Shopify may also process information from your interactions with our store and other merchants to provide its enhanced services, including personalized advertising, as described in its privacy notice.
For details about Shopify’s processing and available privacy choices, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal. For questions about NUER’s handling of your information, contact us using the email above.