Refund policy

Last updated: 10 October 2026

Returns and exchanges

For hygiene and safety reasons, we do not accept change-of-mind returns or exchanges of perfumes that have been opened or used. This does not affect your rights relating to faulty, damaged, leaking, incorrectly supplied or misdescribed products under applicable law.

Damaged, leaking or incorrect products

If your order arrives damaged, leaking or incorrect, email nuerprive@gmail.com with your order number and clear photos or video of the item. We will review the issue and arrange a replacement for a verified problem. Refunds and other remedies remain available where required by applicable law.

Please contact us before sending a product back. We will explain any return or collection arrangements, including any applicable return shipping costs, before you send it.

Cancellations before dispatch

To request cancellation before your order is dispatched, email nuerprive@gmail.com with your order number as soon as possible. Refunds for prepaid orders cancelled before dispatch are processed within 5–7 business days.

Other return requests

For an unopened item or any other return or exchange request, contact us with your order details so we can explain the available options. Nothing in this policy limits rights or remedies available under applicable law.

Contact

Email: nuerprive@gmail.com
Phone: +91 9625070437